FEMA Assistance for Residents Impacted by September 17 Storms

Cook County residents affected by the severe storms and flooding between September 17-18, 2023, may now call or go online for disaster assistance from FEMA.

The application for FEMA assistance is CLOSED. 

How to Apply

Online/Phone Assistance

If you have insurance coverage, first file a claim. If you have uninsured or underinsured losses, contact FEMA by going online to DisasterAssistance.gov, downloading the FEMA app or calling the FEMA Helpline at 800-621-3362. If you use video relay service, captioned telephone service or others, give FEMA your number for that service. When calling the FEMA Helpline, multilingual operators are available (press 2 for Spanish and 3 for other languages).  

In-Person Assistance - Disaster Recovery Centers

Burnham Community Center
Hours: Mon. - Sat.  8 a.m.- 5 p.m. 
14020 S Torrence Ave
Chicago, Illinois 60633

Phoenix Village Hall Multi-Purpose Service Center
Hours: Mon. - Sat.  8 a.m.- 5 p.m. 
650 E 151st St
Phoenix, Illinois 60426

Former Melanie Fitness Center
Hours: Mon. - Sat.  8 a.m.- 5 p.m. 
14900 Greenwood Rd
Dolton, Illinois 60419

Calumet City Public Library 
Hours: Mon. - Sat.  8 a.m.- 5 p.m. 
660 S. Manistee Avenue
Calumet City, IL 60409

In-Person Assistance - Business Recovery Centers

City of Oak Forest  
Hours: Mon. - Fri.  9 a.m.- 5 p.m. 
15440 S. Central Avenue
Oak Forest, IL 60452

Application Materials

Federal assistance may include temporary lodging, basic home repairs and other disaster-related expenses.

Have the following information ready when you register with FEMA: 

  • A current phone number where you can be contacted
  • Your address at the time of the disaster and the address where you are now staying
  • Your social security number (or the social security number of a minor child in your household, if you’re applying on their behalf).
  • A general list of damage and losses
  • Banking information if you choose direct deposit
  • If insured, the policy number or the agent and/or the company name

When registering, one member of a household needs to comply with citizenship criteria. That means a minor child who is a citizen, non-citizen national or qualified non-citizen can have a parent or guardian who is not eligible apply for assistance on the child’s behalf.   


What to Expect After You Apply

A FEMA inspector may call you to set up a time and date to perform the inspection at the damaged address. If you have filed for assistance and receive a call from an out of state number, pick it up. Be sure to have your application number available. 

During the inspection inspectors will:

  • Observe social distancing guidelines
  • Show their credentials
  • Ask to see a photo ID
  • Ask to see documents to verify the home ownership or occupancy if FEMA has been unable to verify
  • Walk around the interior and exterior of your home if feasible
  • Document damage

Inspectors WON'T decide if you will receive assistance, ask for money, bank account information or credit card information. Residents can call the FEMA Helpline at 800-621-3362 to verify a FEMA visit is legitimate.

Within 10 days after the inspectors visit, you will:

  • Receive a letter of electronic correspondence explaining FEMA's decision
  • If you are determined eligible for assistance, you may receive a U.S. Treasury check or direct deposit